Overview
During my time at Deloitte, I worked as a UI/UX designer to modernize our client PTC's license management portal. Redesigning of the license table was a part of that project.
During my time at Deloitte, I worked as a UI/UX designer to modernize our client PTC's license management portal. Redesigning of the license table was a part of that project.
Industry / Project type
Enterprise, Desktop Web
Team
1 designer, 1 PM, 2 engineers
My Role
User research, UX/UI design
Impact
Time to complete task decreased by ~40%
Boost in customer satisfaction
Tools
Planning the scope
My approach to this project involved three stages.
My approach to this project involved three stages.
Analyze current state
What are the key goals for which the users visit this page?
What are the key goals for which the users visit this page?
Analyze current state
What challenges does the user face in achieving their goals? How does the experience make them feel?
What challenges does the user face in achieving their goals? How does the experience make them feel?
Investigate pain points
What are the root causes behind the user's pain points and what UX strategies might resolve them?
What are the root causes behind the user's pain points and what UX strategies might resolve them?
Prototyping
I designed the UI and interactive prototype for the preferred state based on the established UX/UI strategies
I designed the UI and interactive prototype for the preferred state based on the established UX/UI strategies
Prototyping
Going from macro to micro. A closer look at small features that deliver big impact for the user experience.
Going from macro to micro. A closer look at small features that deliver big impact for the user experience.
Outcome and reflection
The time to complete licensing activities decreased by ~40% post redesign due to improved license product findability.
The time to complete licensing activities decreased by ~40% post redesign due to improved license product findability.
I gained valuable experience of simplifying complex, data heavy interfaces to make them action focused.
I gained valuable experience of simplifying complex, data heavy interfaces to make them action focused.
Sorry!
Thank youuuu!